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StorQuest Self Storage

55 Golden Gate Dr, San Rafael CA 94901 Map It
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Office Hours
Sun 10:00 am - 5:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 10:00 am - 5:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Features / Amenities
  • Video cameras on site
  • Electronic gate access
  • Fenced and lighted
  • Elevator available
  • Handcarts available
  • Insurance available
  • Insurance required
  • Homeowners/renters insurance accepted
  • 10% military discount (applies to active-duty only)
  • Email billing available
  • Auto-pay available
  • Accepts mail/packages for tenants
  • Moving supplies for sale
  • Rent due on same day each month per lease start
  • Cash accepted
  • Checks accepted
  • Credit cards accepted
  • Visa, mastercard, amex and discover credit cards accepted
  • Vehicle requires title
  • Title must match renter
  • Vehicle must be running
  • Vehicle requires insurance
  • Vehicle requires registration
Additional Information from the Facility
Customer Reviews 9 Reviews
  • 5 star 0
  • 4 star 3
  • 3 star 3
  • 2 star 0
  • 1 star 3
78% of respondents would recommend this facility to a friend.
Pros
  • Good Value (5)
  • Secure (5)
  • Good Service (6)
  • Clean (5)
Cons
  • N/A
Help your fellow storage searchers make the right choice! Leave a Review

0.5 out of 5 stars Oct. 10, 2013

Horrendous experience

OK, so, I reserved a storage unit back in the beginning of July and when I went there I did the paperwork that lasted about 45 minutes and then when I went to see my unit, it was 1/2 the size I requested and in the refrigerated section (e.g. for wine storage)! I was not interested and wanted my money back. In this whole process, I also bought a lock from them for $14.13 and had already paid a $10 deposit. The front desk person, who was really nice, said she couldn't put it back on my card and they had to have a check sent to me in 2 weeks I reluctantly accepted. I was busy for the next couple months and contacted them again September via email and physically went back to the place. The manager who was really nice as well communicated that her district manager had to help make this happen. I was told that I would have my credit early next week (why I could get credited on my cc now made no sense....actually originally not being able to get credited on my card makes absolutely no sense). I didn't. I emailed probably over 5 times to get at least the $14.13 refunded. The $10 is still not refunded and I'm writing this on Oct 10th!!! I just filed for a dispute with my credit card company to get the rest of my money back. If only I could charge for waisted time! I know this place is cheap, but trust me this experience was not worth it at all!

P.S. One of their locations got broken into and they didn't have immediate security come to help prevent countless of items from being stolen.

  Price - 4/5 (Good value)

  Security - 2/5 (Somewhat secure)

  Service - 2/5 (Somewhat unhelpful)

  Cleanliness - 2/5 (Somewhat dirty)


Recommended: No

Comment from StorQuest Self Storage on Oct. 23, 2013

Dear Dimitri, Thank you for your feedback. We are sorry to hear we did not have the size to best accommodate your storage needs. This facility is in high demand and space is very limited and we apologize if the storage features were not disclosed at time of reservation. Additionally, we are happy to hear you had an opportunity to speak with the District Manager and had your issues resolved. Thank you! -StorQuest Corporate

4.0 out of 5 stars Aug. 14, 2013

Great price on self-storage in Marin

I went to look at all the other storage units in Marin that were in a similar price range. StorQuest beat out the others on every level so I rented a unit here.

  Price - 4/5 (Good value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.5 out of 5 stars Jan. 10, 2012

Fabulous service, location & storage!

StorQuest exceeded my expectations!
Ask for Kris Aarsheim. Very knowledgeable. Great follow-up, and super friendly.

  Price - 4/5 (Great value)

  Location - 4/5 (Great)

  Security - 4/5 (Very secure)

  Service - 5/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

3.0 out of 5 stars Jan. 6, 2012

It would be nice if step ladders were provided and the scissor list table be repaired

  Price - 2/5 (Unfair price)

  Location - 4/5 (Great)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Squeaky clean)


Recommended: Yes

3.5 out of 5 stars Jan. 5, 2012

Personnel Make the Difference

I am not a big fan of the "William Warren Way" of corporate management of storage facilities... I have three other large lockers at another location and can see the difference in the way the facilities are managed... The thing that has kept me at Storquest is the people "on the ground" who do a terrific job working their way through the corporate structure and personalizing the relationship... Through many personnel changes over the years there have been high caliber people on site that are able to maintain a standard to offset the seemingly questionable rent increases and dysfunction of the phone and computer system... Without them I would have left Storquest a long time ago...

  Price - 2/5 (Unfair price)

  Location - 3/5 (Good)

  Security - 3/5 (Average)

  Service - 5/5 (Very helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

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