I had to conduct all of my paperwork via e-mail and phone since I was relocating from another part of the state. For the most part everything was seamless, minus the fact that you had to physically come in and sign 2 documents, which could easily be done via scan/email, but for some reason I had to physically come in and sign. I was told industry standard?? It's 45 minutes of my life I will never get back again, (it took less than 3 minutes to sign the documents). In addition when I arrived on Sunday to move in, there was a lock on my unit. Thank god someone was there randomly working on the buildings, and I was able to get them to remove it. Otherwise, it would have defeated the entire reason for selecting IStorage, which was allowing me to move in on a Sunday. There was never a mention that there was going to be a lock on my unit. I also left a voice mail on that Sunday to complain, and no one returned my call. I would have rated slightly lower, but considering they were the only unit that was willing to do paperwork over the phone/email, I was appreciative. There is a lot to be desired in general about the storage facilities on the central coast, and room for vast improvements.