My storage unit was very clean when I moved in. Only problem was, I couldn't drive my vehicle in it because of the 5 inch curb in front of the unit. Although I had to go out of my way to find ramps, what impressed me was the woman running the place this morning took the time to drive around and made sure I got my vehicle inside the unit. She was professional and very courteous, and then, took me by surprise and gave me a ride to the mall so I wouldn't have to walk a mile to catch the bus. That is not in her job description, it was her personal touch to insure my satisfaction. That counts in my book. Thank you so much!