My wife and I moved from Long Beach to Seattle at the end of December 2016. We were unable to secure an apartment prior to coming so I contacted Public Storage. I was able to reserve storage space online and when we arrive a day late (I got sick as we were packing and we couldn't leave on time.) I did email them and request that they hold my reservation. When we arrived on 12/30/16, I went to the facility and my reservation was intact and I still got the first month for a dollar (Actually, it's a little more because there are some administrative fees.). Point is that they didn't have to honor the reservation because I have violated the terms of the agreement, but they did and to top it off they were very helpful. Every time that I came to the facility it was clean and the staff (Tom and Tiffany) were always helpful. I closed my account down this afternoon as I found a place to live and I got all of my property out of the storage unit. My experience was very positive and I appreciate the service that I received for the short time that I stored there. I would use them again and I recommend them highly.
- Michael Tillman