I reserved my unit online. When I arrived at the office the agent was with another customer and stated âhello sir, Iâll be right with youâ. After he reviewed my information we walked to the unit which was very clean. While on the way explaining different units in their sizes as well as the truck rental service they offer as well. After we got back into the office I change my mind and wanted a larger unit he said no problem ( with a positive expression)and we went back out into the rain in which he had no hat or umbrella. The whole time he was very professional and courteous and patient. I have been working in retail most of my life too often you do not get that level of service.