Great service, quick interactions.
When looking for my first storage unit I came up with and idea of what I may want and what I needed. I did not have a good idea of how or what I would be storing my things. When I started looking online, I choose the site that seemed easy to navigate, and used the virtual packing simulator. With that tool I got a good idea of the size I needed. I am not "computer savy" so I called the 800 number and spoke with a wonderful customer service rep who explained I could reserve one or two units at no cost, even if I never called them back. This was a HUGE deal to me because I needed that freedom and didnt have the money to pay for my possible mistakes. Up unitl the day before moving in, I still did not know what my offical plans were, and the morning of I went to location, filled out all of my paperwork, got a moving truck (for free!), packed it up and was left in the later evening. I had the option to take my things to the unit and return the truck, but StoragePro has the option to keep it over night for situations like myself.... alone, moving, and exhausted. The next morning the truck was unloaded and returned. My deposit for the truck was returned to me because I returned it in the same condition I took it, making it a free perk to picking this storage location. Above and beyond the convienance of this journey, the customre service was out of the pack. Norma created an atmosphere where customers were coming in and handling day-to-day business while, at the same time, was getting my things done, and within that process full explained and answered all of my questions and concerns. Not to mention there was nothing I felt could have a better security policy, payment policy, etc. Thank you very much!