Don't rent from this facility
Never rent from here. The owner is truly awful. The weekend that we moved into our unit I also rented two moving trucks from her and an auto transport. She actually yelled at me because I questioned the ball that she placed on my vehicle. I wasn't rude and was taken aback by her outburst. I informed her as a customer that I had every right to inquire about the mechanics of the device and its abilities. After all they're my vehicles both towing and being towed. That was only the beginning. I didn't intend on keeping our HHG in storage for so long, but 2 transfers overseas in a year has made it so. We're are hoping to fly back this fall just to move everything out of her storage facility and rent somewhere else. I've emailed her on two separate occasions asking to have our rent charged to the card on file, they didn't do it. Both times charged us late fees and sent threatening emails. She kept emailing saying that we were 45 days past due and we weren't. I had our bank send her all charges showing her that we were up to date. Ten emails later and a lot of frustration just trying to communicate with her we found that we owed $3.45. My husband and I were both at a loss trying to figure out what we owed. She just kept saying it was her right to cut the lock on our unit. Your current bill will show double the amount due..you have to look closely to see she's already processing next months amount. I'm no stranger to long term storage facilities, but this one is so not worth the aggravation. Do yourself a favor and rent somewhere else!
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Mary