Website missing info
I was first disappointed when I was showed the unit that would be mine to rent. I wanted a 5x10 and the 5x10 that they showed me was two 5x5, meaning I would have two keys and two doors because the unit had a wall in the middle that could not be removed. The manager showed me some other options and I chose one that did not have a wall in the middle. When I went to fill out the paper work, the lady (I think her name was Tina) said I would be getting the two 5x5 and I explained to her that I wanted a different one because it had a wall. She told me the price would be higher for a 5x10 that was not separated. I explained to her that online it had said the 5x10 was about $35 a month. She said the ones that are not separated cost more, about $20 more. I became upset because they did not specify that on their website, which would have been helpful if they did. However, she gave me the online price for the unit I wanted which made me feel so relieved that I wouldn't be spending more than what I wanted. I am a happy customer.
- Erin Stiner