An absolute disappointment and sham
Prior to renting a unit, I met and spoke with the owner about my storage needs and specifically about when I would be starting to use the unit. I was assured my needs would be met and that a unit would be available at the date and time I requested. With everything appearing in order, I agreed to rent a space from Anderson Mini Storage.
After a friendly conversation and numerous emails confirming the start of renting (date/time), I went to the unit and discovered the space I rented was in use, the owner was out of town, and no one was present at the storage facility to assist me. I was leaving town the following day and was ultimately forced to make alternative arrangements because of the owner's complete failure to hold up his side of the contract. It was a number of hours later that he finally got around to calling me back, told me he knew that the space was in use but said to come back now and we can figure something out.
His utter lack of respect towards our agreement and complete disregard for the situation he created through his poor planning was horribly disappointing. I requested a refund, which seemed entirely reasonable because I had been unable to move in and use the unit as we agreed but was informed no refunds were available. So because the owner completely failed to meet the terms of our agreement, forcing me to find alternative storage arrangements last minute and at extra cost, I was still denied a refund.
What an absolutely disgusting business. I hope this review is posted so it can prevent another person from being taken advantage of by the owner and this business.