Their web promos look good, but it appears to me to be a racket to get people in there. First they offer a nice deal online (c. 10% off, free first month, and a refund of their $20 administration fee). After looking at the unit, (which was filthy btw, and needed to be swept out), and filling out the paperwork, they then tried to ram their insurance scam down my wallet. Yes, their website says that insurance is required, either theirs or one's own. I have my own--been with Allstate for years. Their website and email say to be sure to remember to bring, 1) a government issued ID, and 2) a copy of the reservation. It does NOT say to bring proof of insurance. I brought my driver's license and a copy of the reservation (which she didn't ask to see). She did however demand to see my proof of insurance--my word was not good enough. She refused to make or accept a call to my insurance agent, nor was I permitted access to their internet. I could have easily called my insurance agent or pulled up my policy online. The only options available were to 1) buy their insurance (SCAM/kickback/racket) 2) come back with proof of insurance (waste another 2 hours of my life) 3) walk away and do business somewhere else (my choice).
Luckily, I went there early enough that I was able to choose a different storage company.
LOL, A funny thing is that I realized after getting back to Davis, that I had a copy of my policy on my computer. If the clerk had been more willing to work with me, the result would more likely have been a rented locker. Because they tried to ram their insurance on me (I don't need 2 policies) I walked away and found a better deal in Davis (Stonegate Self-Storage).