Public Storage - Westlake Village - 30921 Agoura Rd
4.63 out of 5 stars- based on16 reviews
About Public Storage - Westlake Village - 30921 Agoura Rd
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Customer reviews
4.63 out of 5 stars - based on 16 reviews
Showing 11 - 15 of 16 reviews
Solid
Everything one would expect from professional storage location. Rates could be somewhat more competitive, but other than that, no complaints.
- Chris L.
"quick start"
Loved the online sign up. It made move in day much faster than anywhere else. Knowledgeable and courteous staff.
- Dana Sparks
Good location and clean property, but too expensive
Good location and clean property, but rental rate is too high and and adjusts to frequently. And there's no benefit/savings to those renting multiple units. Any more rent increases and I'll be forced to look for another storage facility.
- Victor Massarano
Nearly Issue Free...
Everything about the storage facility was great, but the packing materials sold in your store front are so old they disintegrated. You were kind enough to replace free of charge but the replacement disintegrated as well. Moves are filled with enough hassle so there was no priority to taking issue with supplies in the midst of it all. I like that facility is well lit, well monitored, clean, and... as a woman... I feel safe going there alone. That, to me, speaks volumes!
- L Yeager
At the appointment all went ok, if not for a mistake with my payment.
At the appointment all went well. The assistance was more that helpful. She explain about the new code and the procedures again. However, when it came time to pay that is where the problem occurred. I pay for the move in and the fee with a credit card. Then I told her I wanted to make the monthly auto payments come out of another credit card. She forgot to turn off the auto payment from the previews unit. And even after I had already turn it off on the web page two or three day before. I was charge for it. Now instead of the company issuing a refund directly to my bank. They mail me a check. As of today the check has not arrive. My bank has charged me twice a NSF fee. I had to transferred money from my savings so that no more NSF fees would be charged. I am not happy about that.
- Roberto