I've never rented a storage unit before... and it was easy and painless. Sue- the woman who helped me, was very courteous and helpful, even at the end of her long day at work, as I'd squeaked in to set up the rental agreement just before closing time for their office. Storage facility is neat and tidy, spacious and well lit. I gave 4.5 stars bc I have nothing to compare it to. The access is not 24hr, but I kind of like that, and obviously would expect to pay more for 24hr access.