Customer since 2009
Started renting in the fall of '09 and for the first 3 years never had a rate increase. Shortly after Fortress took over rates started increasing every 6 months. My rate has increased 28.75% and that is with one of the largest increases being reversed by one of the employees. Now, they have had a sign up for well over a month saying they are having problems with their security system. The sign say you may have to enter your code multiple times to gain access and that IF they alarm sounds to keep entering your code until it goes off. I would think this would be a problem that would be fixed with some urgency.
- Harold Bartley
Dear Mr Bartley, I am sorry you had that experience at our Access Storage location. While they have had some issues with the gate over the last month or so, those issues have been repaired. Security is something that we here at Fortress take very seriously. To keep security at its best we chose to have customers enter their code multiple times as opposed to leaving the gate open. If we can be of any assistance to you in the future please do not hesitate to contact us.
Sincerely, The Fortress Team
- Manager's Response