They Customer before the Sale!
What made me interested was the price, what got me to sign was the amazing customer service! I had to move out of my apartment quickly and was on a time crunch to get a storage unit. I saw the easy reservation option at The Sparefoot site and As soon as I reserved my unit I got a notification that I would be contacted in 24 hours. Thinking it was just a gimmick, I was surprised to get a call the very next morning! The representative, Susy, sounded knowledgeable and inviting, she opted into scheduling a time just for me making me feel respected as a potential renter. I did run around 30 minutes late but nevertheless, Susy was waiting for me at the front desk with a smile and welcoming attitude. She escorted me to some units and while I was contemplating a 5X5 or 10x10 and she patiently gave me more information that helped me decide on what would be better for my storaging needs. I am a very indecisive person so for her to help me make up my mind was a challenge but her remarkable tolerance to ease my wishy-washy attitude was honestly refreshing. So many places are eager to make the sale but she really made it seem as if she genuinely cared. I ended up getting the bigger unit as advised by Susy, which was a good call since all my stuff fit perfectly! I would recommend Storage Depot to anyone looking for a friendly, dependable and reasonably priced storage unit!
- Amanda Nicole