We’re constantly thinking about how we can send our facility clients higher-quality leads while providing a hassle-free storage experience for customers. That’s why we’re so excited about our new Customer Dashboard!
The Customer Dashboard allows customers who reserve a unit on SpareFoot to edit and view their reservation details all on one easy-to-access page. Customers can update their move-in date and unit size online, as well as view a self-storage facility’s map, office hours and other details.
Why Does This Matter?
We’re always trying to generate better reservations and leads for our facility clients. The Customer Dashboard is the first step. By making it easier for storage customers to update their reservation details online, we’re also ensuring the information that facility clients get about new tenants is as up to date as possible. You’ll still receive the same email notifications we already send whenever a customer updates the Customer Dashboard.
“As SpareFoot has grown over the last few years, we’ve been incredibly happy to deliver more and more new tenants to our facilities each month,” SpareFoot Client Relations expert Barry Finder said. “With that has come an increase in the now-dreaded duplicate reservations–when a customer makes a multitude of reservations for your facility. With this self-help dashboard, we’re taking a big step toward hopefully reducing these duplicates, which will help to free your email, management software and monthly statement from lots of unnecessary noise.”
Have any questions or ideas for other ways to decrease duplicates? Leave us a comment below or email [email protected]. We’re always happy to hear from you!