From the moment I made contact, everyone has been courteous and professional. When I advised that I wouldn’t be able to make it due to weather, they accommodated me by extending the reservation to a later date. The front desk personnel were informative and polite and the initial tour was thorough and courteous, answering all of my questions. I would recommend this facility if ever a friend or colleague were in need of additional storage space.”  —Antoinette Howard, reviewing Saf Keep Self-Storage in San Leandro, CA

Antoinette was just hoping to free up some space in her Oakland, CA apartment. What she got was an exceptional service experience and a $100 American Express gift card, to boot. Every month, we’ll be choosing a SpareFoot renter review to spotlight on our blog. In exchange for your useful insight into the self-storage tenant experience, we’ll award the aforementioned $100.

After less-than-satisfactory experiences with self-storage in the past, Antoinette was pleasantly surprised by the sweet and attentive service at Saf Keep Self-Storage in San Leandro. While first touring the grounds, an employee answered all of her questions about unit access, distance from the gate and 24-hour security monitoring. She said it made her feel really comfortable right away: “That’s customer service, if you ask me.”

Anotinette appreciates the host of services and amenities at Saf Keep, such as their e-waste recycling program. She likes how they include insurance in the rate, and allow easy gate access with a punch-in code. She always finds someone friendly working in the office when she needs help, and there’s even free candy (!). When asked what could have made the self-storage rental process easier, Antoinette confidently said she wouldn’t change a thing.

“It’s actually just been carefree, I can’t say enough to be honest with you. When I wrote my review, I had too many words for the character limit. I had to cut it down,” she said.

Whenever you rent self-storage, you should add a review to SpareFoot. You’ll be automatically entered to score $100, and enjoy worldwide fame by appearing on this blog. Look out for our revamped renter reviews platform, coming soon. It will be easier than ever to share and compare storage stories online, which help guide fellow storage shoppers in their search. We’ll even extend the character limit.