Showing 16 - 18 of 18 reviews
Location is good, very friendly staff and secure area.
The price is very good. I only needed a 5x5 unit, the storage is kept clean and the staff has been very friendly. The down side would be that I didn't like having to purchase another lock that I already had from previously renting from Public Storage. It was shared with me that it comes in the package. It was also not shared with me prior to renting that I needed insurance. I thought I had time. Long story short, it was cheaper but I would have looked into it prior to moving in.
- J.Robinson
Will do for now
Do not like having to exit my car to enter gate code. One man staff can be inconvenient, late fee/ fees (hey, it happens) are excessive.
- RBrown
Above excellent customer service
I am extremely pleased with the personnel Public Storage has at the Richmond, VA location. The manager that helped me was knowledgeable and had great customer service skills. The only thing that I did not like was all the "hidden" fees to start a contract. They advertise $1 pays first month's rent but fail to mention that you will have to pay $18 for a lock, $24 Admin fee, and other bs. After all the charges I ended up paying almost $65. My monthly unit is $75. I pretty much paid almost the full amount for the first month. Please state the costs clearly.
- WENDY