Great staff. Poor facility management.
The staff is friendly, helpful, and courteous. Hours to access the storage units are plentiful. However, at the time of my rental commencement the security fence was not working properly, almost all night lighting was unacceptably inoperable, carts were sparsely found (was told most of them were stolen, and management was not sure when replacements will come while leaving me to use 1 of 2), elevators are small compared to other storage facilities (it's not a freight elevator), only 2 parking spaces are allocated for loading while others are apparently rented (this created an awkward situation when 3 parties needed space), one of the primary entrances has a large lip making carts difficult to utilize, etc. District or area management seems lackadaisical to the facility's dire safety needs.
- concerned user