SpareFoot Privacy Policy

This website or portion of it pertaining to self-storage is operated by SpareFoot, Inc., a Delaware corporation. This Privacy Policy applies when you access SpareFoot content or share information with SpareFoot, as discussed below. By using the website, you accept this Privacy Policy, which may be updated by us at any time. If you do not agree to this Privacy Policy for any reason, do not use this website or share your information with us. Please note that this Privacy Policy applies only to this website or portion of it pertaining to self-storage, and not to any other website linked to or from it, or any website in which SpareFoot content or functionality is embedded. We do not control the privacy policies or practices of others.

Information We Collect From You

In General, we receive and store any information you provide via our website, telephone, or give us in any other way. This includes information that can identify you ("personal information"), including but not limited to your first and last name, telephone number, postal address, and email address. You can choose not to provide information to us, but in general some information about you is required in order for you to make reservations or initiate other transactions on our site.

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include updated postal address information and demographic information.

We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software details, and the address of any referring website. We may also collect information about your online activity, such as pages viewed and reservations made.

How We Use Your Information

We use information about you for the following general purposes: to provide you with the products and services you request; to provide you with reservation confirmation and updates; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you, including via third party advertising networks; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications

We want to make it easy for you to take advantage of the services on our website. One way we do this is by sending you email messages that contain information about your apparent interests. For example, if you search for self-storage in New York on our website but have not made a reservation, we may send you an email message about available storage in that area. We believe these email messages will provide you with useful information about storage related special offers available through our site. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send. If you no longer want to receive email communication from SpareFoot, please click here.

How We Share Your Information

We share your information with our partners as they need it to fulfill services you have requested via this website, and we restrict their use of this information to that purpose. Please note that our partners may contact you as necessary to obtain additional information about you, facilitate any reservations, or respond to a review you may submit.

Third-parties who provide services or functions on our behalf may include business analytics companies, customer service vendors, communications service vendors, credit card processors, marketing vendors, and fraud prevention vendors. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We also may share your information:

1. In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
2. When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Use and other agreements.
3. In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Personal Information You Post in Public Areas

When you post a message in a SpareFoot forum, chat room, review, or customer feedback, the information you post is accessible to the public. If you post personal information anywhere on the website that is accessible to the public, you are advised that such personally identifiable information can be read, collected, used or disseminated by others and could be used to send you unsolicited information or otherwise. Accordingly, you assume full responsibility for posting such information and agree that SpareFoot is not responsible in any way for personally identifiable information you choose to post in these public areas.

Disclaimer Regarding International Use

SpareFoot makes no claim that its websites are appropriate or lawful for use or access outside the United States. Furthermore, our databases are located in the United States. If you access this website from outside the United States, you do so at your own risk. You are solely responsible for complying with all local laws, rules and regulations regarding online conduct and website access. By sending us your data, you consent to its transfer to and storage within the United States.

How Can You Access and Update Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing support@sparefoot.com.

Your California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please e-mail us or write to us as described below.

How to Contact Us

You can e-mail us at privacy@sparefoot.com, call us at 512-705-6208, or write to us at SpareFoot, Inc., Attn: Privacy Dept., 701 Brazos St, Suite 700, Austin, TX 78701.