Very helpful staff person here!
This is my first experience with Public Storage. I needed to store my car outside for three months while I travel overseas. I arrived at the opening time of 9:30 am sharp because I had a bus to catch to the airport less than an hour later -- at a bus stop I would have to walk to carrying my backpack and daypack about a mile away. Doable if everything got done promptly. However, a clock sign on the PS office door said "Be back at 10am." I started to panic. I wandered around the front of the site hoping to see somebody. No luck. Fortunately, she showed up about 20 minutes later in her truck from the back of the site... where she had been cleaning up the place. I explained to her my time issue and she did a great job of hurrying through the extensive paperwork. I still wasn't sure I'd make my bus, but then she compassionately offered to give me a ride in her truck to the bus stop. AWESOME! With deep appreciation, I took her offer. And everything worked out fine (just barely). Thank you for your fantastic beyond-the-usual help! :)
- Michael F.