Storage Post Brooklyn - Atlantic Ave
4.18 out of 5 stars- based on14 reviews
Showing 11 - 14 of 14 reviews
Hassle free...
- Deloris
Make Sure you ask questions up front in detail
This was my first time trying to pay for storage so there was a lot I didn't understand about the process of finding an appropriate size at the price point I was hoping to pay. A 5x5x4 unit was enough for me, but when I called after seeing a deal online for $28.00, there was no mention that this unit is on the highest level, with only a tall moving stairway to access- NO LIFT! So therefore, if you have bulky and.or heavy boxes with books, beware of bad balance, a bad back, or not enough strength to safely get up and down the stairs with said items. The height and ease of access to the specifically priced lockers (5x5x4 or 5x4x3, etc.) SHOULD BE SPECIFIED. Also, my phone rep never mentioned an extra monthly fee for "optional" protection (insurance), since they are not in any way responsible for anything you lock up in their facility, apparently. I was told this at the store upon move-in, and was actually pressured by fear tactics to buy it. My price point was $28.00! and extra $9 is not nice at the last minute. All I am saying is ask for all unmentioned fees before you get down there, and find out if you are getting a unit in the clouds that is not big enough. Oh, and reserving a spot (and paying the administrative fee) does NOT guarantee that you have a unit waiting for you, especially if someone comes in to purchase on the spot. I wonder what happens if you reserve a hotel room, pay some initial cost, and then show up to find your room was taken by someone else that came in hot-n-heavy with cash in hand before you.... I paid my fee, I made them explain it 2-3 times and repeated it back until I heard what made sense. There is a disconnect between Storage Post (store clerks) and SpareFoot (phone staff), so you guys get your stories straight and clear for customers that don't have time and money to waste with disappointments. Still a customer...
- S. Brathw
Awful!!!!
just plain awful! They tell you 1 thing then charge you something different after the fact!! HORRIBLE!!!!!!!!!!
- Rosa
i was given miss information
Iam 8 months pregnant i ask if they help load the truck i was told yes & they did not help. Driver was late, didt know directions & driving horrible.was told someone needed to go with him he state that was wrong. at storage place the unite was locked. had to go back down to the office to get a key no one went open the unite. Advertised $75 / month 3 at 50% off. Got there was told this was wrong. They try to charge extra for not putting a card on file this is something that they did not state on the phone.
- Elsa B.