The special pricing is good but the people work there aren't that friendly
The folks who work there aren't that friendly nor are that interested in willing to help you. Maybe it was just me. But I met and talked to three people there (first guy, to see the unit, and two ladies, on the moving day), and every one of them wasn't that friendly at first. There was no such thing as warm welcome. Here's one of the annoying things. The second person who helped me with the contract didn't even remember me when I went back with the truck load of my belonging later in the afternoon. And the worst of it all was that their truck had a problem with the needle in the gauge that didn't move right away once I pumped the gas. I told the second person when she showed me the unit, but she declined to deal with the issue and instead referred me to the property manager. That's fine. So, when I went back to the office to return the truck before their closing time and brought up the issue to the property manager, her attitude was at first "What do you want?" in an accusatory tone. I explained that I had pumped the gas for $5 to see how much the needle moved. It moved upward slightly, but not quite to where it was supposed to be. So, I pumped another $10 worth. The needle didn't move. So, I ended up pumping another $10 worth. The needle didn't move at all again. However, something told me that $25 was enough for just over 40 miles of driving, so I simply stopped pumping and started the truck. I saw it slowly crawl upward as I was driving, showing that the amount was not only enough but also slightly more. Yeah, maybe I was fine with that. But, please forgive me if I am cheap. And the very reason why I went to Storage Etc. is because it is the cheapest storage in the area. And her attitude was like, what do I want? Flabbergasted, I replied, "never mind." Then, she calmed down and turned to offer me credit - half off the mileage that I actually recorded. I thanked her. But here's my question. Did she really have to go like that in the first place?
Recommended Yes
price4/5 (good value)
service3/5 (helpful)
cleanliness3/5 (average)
- H Peter Ji