The facility is great, but the employees could be better trained
When StorageMart called me to confirm my reservation that I had made through Sparefoot, they neglected to tell me that I needed to come in a pay now to lock in my price and available storage container. They had mentioned that I could "come in any time between that day and the day that I had scheduled to start my reservation." I happened to go in sometime between those two dates and my name wasn't on the list anywhere and was told by a different person that my storage locker hadn't been guaranteed to me as I did not go in and pay for it when I had reserved it. Whoever originally called me didn't give me the information that I needed, so I ended up losing my reservation and the free one month for AAA members that was available via sparefoot. It left me with a bad first impression and I ended up having to pay $10 per month more because my storage option was no longer available and I didn't get the AAA discount. If the employee who originally contacted me had been clearer that I could potentially lose my reservation, I would have come in sooner. The employees on site should be trained better for Sparefoot reservation information to prevent customer dissatisfaction.
Recommended Yes
price5/5 (excellent value)
service4/5 (very helpful)
cleanliness5/5 (squeaky clean)
- Amelia