Quote over the phone is not the amount you actually pay
Overall, it was a pretty good experience. The negatives were all financial related. Received a quote over the phone for $25 ($1 first month, $24 administrative fee). Ended up paying a little over $61. They don't tell you in this first quote that the lock that you HAVE to use is $19.99 and the insurance you HAVE to have is between $11-$15. $61 for our space is still lower than other competitors in the area..just didn't appreciate the 'surprise' costs when I went to pay. Also, after the fact, the next business day after the weekend, I found out that my insurance does in fact cover items in storage and public storage said I could not get a refund even though I'm double covered. The last thing is that my husband dropped us off at the facility as he had a job interview and after he left, the manager tried to sell me a whole bunch of stuff that he claimed I absolutely needed... like a mattress protector and tape...I declined because we already had it but he gave me a little push back that something might have happened to our items in the truck during our move. I was still in the office when someone else came in to get a storage unit, who was male, and the manager didn't try to sell him any of these items. There also needed to be more outside lighting... as the sun went down, we were basically unloading our stuff in the dark
- Lara Petropoulos