The kiosk was broken but we got it done anyway
OK, so we moved in on a Sunday and no one is there on Sundays. They have a kiosk at the front entrance where you can rent a storage unit without any human interaction. There are about 30 steps to get it done and the button for live help is broken... so you're on your own, good luck! It shows you a map so you can choose a unit. This map is very misleading. I thought we were renting a unit in the middle of t he property - but it turned out to be on the far far FAR end, and not very easily accessible (there was only about 5 feet of space between the door and the opposite wall) **BEWARE: Map not accurate! And you have to purchase insurance, no option to self insure**
Although it was not what we expected, it worked for us. The manager called me the next day to welcome us and asked us to come back and sign paperwork in person. Nice guy. He said to bring in proof of insurance and the $9 monthly fee will be waived. All in all a good experience if you know what to expect.
Recommended Yes
price5/5 (excellent value)
service4/5 (very helpful)
cleanliness5/5 (squeaky clean)
- Ann