Outstanding customer service
Even though there have been several glitches in the process of securing and entering the facility, the assistance I have received from Melissa has been amazing. I reserved the space online, but found out later when I called that the system was allowing duplicate rentals for the same spaces. However, when I called Melissa went above and beyond to accomodate our needs and her communication skills and the level of customer service she provided was excellent. Then we had trouble entering the facility, as it was the first time the electronic lock had been used and the door to the space would not open. No problem. Called Melissa and someone was there to open it within ten minutes. (Of course, even though he opened it the same way as we had tried to do, it opened right away for him. Murphy's Law.) I was at first reluctant to rent from a facility that only only provided automated assistance on-site, but I don't think I could have received better service from an on-site staff. They are professional, courteous, very attuned to my needs and unbelievably efficient.
Recommended Yes
price4/5 (good value)
service5/5 (outstanding)
cleanliness5/5 (squeaky clean)
- KATHLEEN