Showing 36 - 38 of 38 reviews
Pricing seems to be inconsistent
Pricing seems to be inconsistent. I went to get a second storage and they wouldn't link it to my husband's account, but they also wouldn't give me the free month. They also spelled my name wrong. Unsure why you can't have two people on an account. I do appreciate the steps they are taking for safety during the current pandemic.
- Rachel
Need more perks for long time customers
The young ladies who assisted me were very professional and helpful. Their service was definitely 5 stars. However, I could not give 5 stars because I am a long time customer and there are no perks associated with longevity. This is my second unit that I am renting in addition to the current one and all of the discounts were for new customers. I am really convinced that I need to move out of both of my units and go elsewhere.
- Karen T
Great staff and facility upkeep, could use some improvements.
The staff has been honest, courteous, and super helpful. The storage units are pretty clean, and the facility itself seems to have been kept up pretty well. I docked this facility a star because there are some convenience things that would make this a five star experience... 1) The keypads for the drive-in gate are not accessible from the car window. I do NOT like having to nearly abandon my car just to get in, and I would actually consider other storage facilities because of this. 2) It would be nice if there was a keypad for entering through the walk-in gate. It makes zero sense why I should have to walk back in through the drive-in gate, and it's inconvenient whenever I'm checking out one of the flatbed carts since the keypad is on the other side of the parking lot from the office where the carts are kept. The walk in gate is on the same side as the office
- Zachary Edens