Stay away! I lost all of my belongings!
I rented a unit online on Route 11 in Kirkwood, NY. I arrived to check in to a note on the door saying they had closed early. I called the 800 number, got a gate code then was told my unit had been rented, but that there was another one available. I e-signed my contract while on the phone w customer service then we hung up. I proceed to new unit to find it locked. Called back 800 number and they say it was already rented but again, assign me another. He has me check it while on the phone to be sure it’s unlocked and empty. It is. I unload my things and leave. I return with another load a few days later, to be told by the woman in the office that the unit I had was rented. It was rented to someone else the day after I moved my things in! So the police were called, they called the man who now had my unit and he came to unlock the lock he put on it. My belongings were gone. He said he moved everything outside the unit and left it there. At some point it was stolen. My basement had just flooded and it was what I had left. They also charged my account 3 days prior!
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness1/5 (very dirty)
- Gina Faiella