CubeSmart Self Storage - Lutz - 14902 North 12th Street
4.49 out of 5 stars- based on60 reviews
Showing 46 - 50 of 60 reviews
Cheapest storage unit in my area. Called to reserve, was told to head to the unit now. Everything including the drive I think took 45mins. Staff was great, she actually took the time to show us 2 units and give us pricing on both. Took me back to get paperwork done while the guys unpacked. She was very informative and explained everything. There was no rushing thru the process. The one complaint I do have is I don't like that the rates can just increase. I'm from out of state and they never did that. She did reassure me that it was every storage facility and that it wasn't personal. So when rates increase I will be looking to go somewhere else.
- Ashley
Very Expensive But Protective
Helpful but I wish they would include the taxes and additional costs when they confirm your reservation, instead of showing up blindsided. Area seems fairly clean and I only wouldn't recommend to a friend because i know they can't afford it
- Sammantha
It was my first time renting a storage unit and the staff were very clear and helpful. I felt that the information that I was being told became a little repetitive but I think they were just trying to be clear and ensure that I understood what I was agreeing to and what I would be paying for exactly. Overall, it was a good experience.
- Yzel
Review
The computer system was down and seems pretty ancient. The store associate had to turn on another computer in order to get me moved in as a new client. Also, gate was not working when I came back with my stuff. Nice man in car behind me let me in.
- Jeanine
Overall good
A bit high prices for non climate controlled but the customer service is awesome and looks pretty clean.
- I. Jambi