Satisfied but didn't like hidden fees
I was satisfied with the company and it definitely meets my storage needs for a decent price; however, it is very deceiving when you see online that the total will be $25.00 for the first month and that is just not the case. When I signed up on line, they got me with the $1 for first month. Then they add on a one time processing fee of $24.00, making the total $25. Which is still a great deal, no big deal. I get to the storage place, find out on top of this I now have to buy insurance for my items (they require it) so that is an additional $11.00, then they tacked on some other fees I am not even sure about. I walked out the door out of $68.00 for the first month. Again, even that price is reasonable and I would have been less upset had they told me the entire cost in the beginning. We already had a car full of stuff and we were in need of the storage unit, so we didn't have the time to say, never mind we will find somewhere else. Again, the storage unit is exactly what we were looking for and the manager there was really nice, I just wish the company would be more honest and tell you about these costs up front.
- Shaneil A.