No staff is on site, and the phone number on the office door doesn't help
I visited the location hours before I would be moving in, to get my key and be shown to the unit, like I was instructed due to when I booked the space.
There was a lovely office, all the lights on, all the security screens on, & a permanent sign on the door that says "We're Open!" But the door was locked. No one was there. On the door there was also a phone number that said."call for immediate assistance." That number only takes you to a lengthy phone tree, that eventually ends up hanging up on you.
Fast-forward about 40 frustrating minutes, I finally got a human at the general Public Storage phone number, who gave me a different number to try for the manager. That did actually go somewhere, and I was told that no one is ever in that office. They haven't even moved in there yet.
All they needed to do was put a handwritten sign on the door, saying what the situation actually was and how to get some assistance.
Recommended No
price3/5 (fair price)
service3/5 (helpful)
cleanliness4/5 (clean)
- Cheynne