If there was a way to give 6 stars I would. I am a stickler for great customer service and I cannot say enough about the employees like Darlene and Vanessa (and of course the owner Richard) here! We're renting a large unit for virtually all of our belongings for a year, so having a high level of comfort is extremely important to us. The staff and owner are extremely professional, helpful, kind, and go ABOVE and BEYOND. Not only did they make special accommodations before we moved in, but the day of the move was very stressful and Vanessa arranged a back up unit (without us even having to ask) when she noticed that everything might not fit in our unit. I received a follow up satisfaction call days later too.
NOT TO MENTION that we have items shift in the unit that prevented us from opening the door --- and while my husband and I tried everything to get in, we were convinced we'd have to pay $1000 to have the door removed. EXECPT the owner (Richard) made a special trip to the unit without us even asking and HE GOT IT OPENED and saved the day. Talk about going above and beyond! Never thought I could say this, but I absolutely love this Public Storage!!!!!
- Jennifer Burch