Showing 36 - 40 of 40 reviews
My parents set up the account the...
My parents set up the account the weekend prior to my moving in (at the time of the rental, we had no idea if school was going to close for the semester or not but they wanted to get the unit while they were there just in case) and my mom told the agent that all the information on the screen was my information, not hers. The agent said that was fine, she would fix it once they were done. We ended up getting a phone call when we were almost back to Maryland that we needed to come back to change the paperwork. We went back this weekend to do that and we were yelled at by another agent to stand outside the office since they were only letting one person in at a time. We stood there for 20 minutes waiting. Too bad they weren't offering free rentals like other places are to college kids being booted off campus unexpectedly due to the Corona Virus. Other than that, the facility is convenient to campus, very clean and easy to find our way around in. This is our second year renting and would definitely recommend to friends.
- Elizabeth Allison
One-stop - All Your Storage Needs Covered
Excellent Customer Service Upside: I'm a rigid scorer otherwise I'd give them 5 stars! Courteous and patient staff who ask the right questions to ensure your storage needs are met. They provide relevant feedback for a full understanding of the process before you sign on the dotted lines. You leave a satisfied customer. Downside: Too many hidden fees/charges.
- A Burnz
Wasn't expecting to spend more than the ...
Wasn't expecting to spend more than the online price, $20 more us a big jump but overall everything else was perfect
- Erica Mercer
Public Storage is ok.
This storage unit is ok. It's a secure place but there are a lot of rules, which can make it difficult to store your items. There is also a lot of hidden fees that they do not tell you about till you buy your storage unit. I wish carts could be used 24/7 and I had access to my items after 9pm. I understand it's a security measure but it limits what we can do each day.
- Markus Long
Misleading offers or just plan ignorance from the staff
Saw that Public-storage offers $1 for the first month. Had to pay full price even though this is my first month with the company and the space was obtained midway through the month and only used for a week until housing was ready.
- Tifanie Schaefer