Showing 31 - 35 of 39 reviews
Staff is great. Facility needs to be clean. Elevators were dirty. Carts are broken.
I think this facility could use some cleaning up. I came from another storage unit that was pleasantly clean. The elevators were filthy & dirty. Stains on floors. Carts had to be checked out & were chipped & broken. Staff was great!!
- Eva Smith
Mostly went well, customer service good.
Constant elevators issues. I got stuck in one and with claustrophobia it wasn't fun but they did have me out by the fire department within 30 minutes. Facility needs more than 1 moving dolly.
- Ross
Locks, insurance, and climate control
I was disappointed with the climate control. I didn't expect evaporative coolers to be used for climate control. Not to useful this time of year in Phoenix, AZ. I sweated like crazy moving my items into what I thought was going to be a cool building. I was also upset in that I couldn't use the lock I had brought with me and had to purchase two locks for one 10 x 10 unit. And finally, I had to insure my unit that is inside a secured building for $15 a month. Maybe I didn't check the website good enough, but it wasn't obvious that the locks needed to be purchased, which should be included in the rental price, and insurance was needed. Ashley, the person that assisted me, was very kind, courteous, and knowledgeable, and thoroughly explained everything to me.
- Stephanie
not awful, but not great. the units are fine and the price is decent, but the customer service side leaves a lot to be desited. they never answer the phone, they're always out of the office when you need something, they're gone much longer than the sign on the door ever indicates. I had to wait 40 minutes for someone once, it's a little ridiculous. also they don't honor their word. I was guaranteed a price and then the unit they were going to give me was still occupied by a precious tenant. they said to come back in two days and they would give me the original price. I did. they didn't. so I took my business elsewhere.
- Kari G
Got What I Needed - But First Month Rental Deal Is Deceptive
Its a storage unit, so what could be so great about it? I sought one of the $1 Pays First Month deals since I would need the unit for only 2 weeks. There was a setup fee plus required renter's insurance. So my $1 rental cost me $37 (actually $56 total by end of month move out) Eh, could be worse I suppose. Unit is 4 steel walls and roof with a roll-up door. What do you expect? The Hilton? Anyway, customer service was the shining point to an otherwise common adventure. Mayte and the other girls in the office are right on point with taking care of all things storage. Granted, because of proximity to the light rail and lower class neighborhood, this unit is tricky to get to and somewhat difficult to get out of (traffic wise). All in all.. eh .. its a storage unit.
- Thomas Smith