no dumpster!? why have to buy a special lock, & mandatory ins. ?
i had an empty box & did not see a dumpster. i finally found one, it was all the way up front by the office, and it was locked. it was not a recycle one. these days there's at least a regular dumpster and a recycle dumpster for customer usage. but not any at all ? lol i was a previous storage cust at this location years ago, & they had a FEW dumpsters. i just think it's odd not to hav access to even ONE dumpster? and frankly, i will find another location w dumpster access next time. the manager sais he ends up having everyone use them. so? ... the trucks will come empty them. are you guys that cheap? we pay alot for our storage fees. that is one less advantage. plus he made us buy a certain type of lock, (even tho i had my own lrg disc padlock) AND made us buy insurance. the sales guy on the phone did not tell me about mandatory ins & mandatory special lock AND talked me into spending more for a larger unit than i originally wanted to spend. So now instead of $99. comes to $135. incl ins. plus the seperate cost of the lock! i should hav done my research. then he (the manager) asked me hurridly what the contents of my storage were? and wrote it down! without telling me why. of course i did not tell him about alot of stuff, valuable stuff, but shouldnt that be between me & the ins co.? why was HE (manager) asking me what i had in there? anyway, next time at diffrent location i will ask these q's 1st. i also asked the manager how many times have the units been broken into, and he avoided answering that question. But i did have a few compliments as well: the place is very clean, he gave me a lighted unit, he was curteous, they had alot supplies i needed & bought, the access gate is easy to use, he set up internet bill pay for me, and they were all very curteous and professional, so i hav nothing against the people, just the hidden costs suprises at the last moment. that's all. just wanted to be honest w my opinion. times are diffrent now. sometimes business is done so diffrent than it was in the past. okay, ty hav good day. bye
- Paula Tilton