RightSpace Storage - San Jacinto
3.26 out of 5 stars- based on56 reviews
Showing 36 - 40 of 56 reviews
went in to claim my reservation
The people working there seemed more preoccupied with what was getting auctioned off in what storage than helping me with renting a space. I literally dropped my lease before it was finished and walked out the door. Moving along to greener pastures!
- Lily N
The customer service is friendly to your face
This company is very quick to put units up for auction. I was treated as if I had done something wrong. I pay my bill. I have proof of my payments even if they dont. I dont know how one customers records could be misplaced or lost deleted whatever and not another's. Was it because I had a large sized unit with many expensive items in it. I have close to 50,000 of tools and equipment in my unit. Are they really dimwitted enough to think Im not going to keep proof of my payments and know when my bill is due??? Tis a shame
- Aaron
One stop get your property peeled shop.
Complete with abusive billing practices, unnecessary fees, peeled back unit doors, management being completely unconcerned that units are being broken into & ripped off consistently, unnecessary lien sales, pre lien notice fees, lien fees, and last but not least frequent rude behavior towards customers. The people at the facility even embarrassed one guy in front of his daughter so bad that he moved to another place.
- Things need to change
I was a customer for a decade
Terrible. I am very disappointed I have been a customer for years, before they were Rightspace they were Alotta Storage and I have paid on time every month with the exception of 2 times that I was less than a week late on several years ago. I had a problem with my bank accounts due to identity theft while I was in the hospital after slipping and breaking my hip. I had my sister call them to inform them that I was in the hospital after finding out a month into my recovery that I had been the victim of fraud. I had to cancel all my accounts and have new cards issued ect. Anyone who has had thier life money and identity stolen knows its a tedious process getting affairs in order. I had been a customer for about 12 years. I keep a lot of my inventory in my storage unit. I depend on my sales which I can't fulfill if I dont have my merchandise. Dealing with many unhappy customers while recovering from a seriously debilitating injury. I just cant believe my unit was locked then scheduled for an auction. I was able to save my unit and get my property moved thanks to my wonderful sister who also has a handicap. She has to use a wheelchair more days than not due to medical issues. It saddens me to think of the people who have been victims of the poor management decisions made by "rightspace" I highly recommend not keeping anything of value or that is a personal cherished item at this facility. Perhaps paying ahead for the storage space used by six months to a year would be a wise decision.
- Steve Kuhn
Bad Business
I went to facility and the lady said this size would not be available until monday. or hasnt been built yet. Something like that. Anyway I gave her a copy of this reservation and where it said $60.00 , well she would not honor that price. I did rent at this facility because of convienence but am very upset that she would not honor my reservation price. She did give me a discount but not anywhere close to what I was reserved for.
- sueann arens