Showing 11 - 15 of 19 reviews
Great help from 914 Hopper facility in Santa Rosa
We appreciated both Carole and Diane's understanding of our circumstance in coming from out-of-state; they were flexible in extending our signing the rental agreement because we couldn't be there in person until we actually were moving. In addition, we got stuck in a horrible traffic back up due to an accident on I-80 that made us late getting to the office to sign the agreement; fortunately, we got there right before closing and Diane was so helpful in staying late to get us the code and key so we could let the movers in early the next day. Carole also arranged to get us a unit that would be easy for the big trailer to back up to so the movers didn't have to use a shuttle. It all turned out very well.
- J. F. and H.K.
Awesome place
Carol was friendly and explained everything to me very well. She gave me a tour of the facility and answered all my questions. Great customer service and great rate.
- Karen F.
Fast. Friendly. Efficient.
This place was so convenient. It helped make my move pleasant and easy! Carole was the best! She is so friendly and outgoing. She made this place feel so welcoming. My questions and concerns were dealt with in a sufficient manner. Thanks again!!
- Nicole Mcconnico
Diane was very friendly and helpful
Diane was very friendly and helpful. She showed me the unit and it was perfect for my needs. She explained the process as we went along and made it easy and efficent. I was happy when I left. Sincerely, Penny Grillo
- Penny Grillo
Excellent customer service from Property Mgr. Drew.
Excellent customer service from Drew, the property manager. The facility is conveniently located, clean and affordable. Only 4 stars because the following: 1. Darkly lit interior storage space with no lights in the units themselves. This means you need to bring a light with you. My previous storage space had lights on timers. 2. Extensive use of wood rather than steel and concrete. Less expensive to build but easier to break into and less fire-resistant. 3. Limited access hours compared to my previous space, which had 24-hour access via gate code for entering and exiting. Not a big deal but a touch less convenient. But I'm saving $30 / month so not inclined to complain about those things. And, as I said, Drew was professional, courteous and a wealth of information.
- Guy Rittger