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Customer reviews
4.6 out of 5 stars - based on 15 reviews
Showing 11 - 15 of 15 reviews
the front desk person is wonderfully helpful
She was so friendly and nice. I appreciated her assistance.
- M Takata
Nice an clean storage unit and very good customer service.
The storage unit is nice and clean. The front desk is very helpful and explain everything in detail including the insurance. I am happy to buy the insurance myself. I went to other storage area and the unit has moldy smell and front desk did not explain things in detail and force me to buy insurance. Louis
- Louis Woo
It is so hard to find the entrance...
It is so hard to find the entrance because of the surroundings but other than that all is good.....Dominic is such a helpful and respectful person
- Guadalupe Gonzales
Edited now that I'm not being pressured to deliver a perfect review. Considering you can't expect much in the way of customer service from a storage place, the staff was a little better than okay, but the quickly rising cost of rent made me leave. First floor units get wet during hard rainfall. 3 stars for service, 2 stars for keeping my stuff dry. PROTIP: Need a dolly? Don't don't bother giving them your ID. Half the time they're not even in the office. One of the yellow dollies has a loose bolt, all you have to do is lift up the handle and the dolly is yours. Also: the lady behind the counter was twice as helpful when the tall guy that pressured me to make this review from corporate was behind her. PROTIP 2: Come in when corporate is around.
- Jeff Donaldo
ok but not the best
The drive up storage is basically on a one lane road. This means if you are loading and someone wants to get to the units in back of you you have to stop and move your vehicle to let them by. The office is very far away and the restroom is only available during their very limited hours. I did not feel safe there by myself after dark. Very noisy due to freeway and Cal Train. Our delivery truck had to back all the way out of the storage facility because there was no space to turn around. The rolling doors were very difficult for me to operate. The only advantage is that they have better cell phone signal than the site in Daly City, and the price was reasonable. The employees were friendly but not very knowlegable. Never saw the same employee on site twice! Another issue is that everyone who came to the unit to pick up their cookies got lost because if you follow GPS for the address it will send you around in circles. Better signage needed at the freeway exit.
- Nancy Schlesinger