1/2 rent "move-in special" Lock/s Renters insurance admin fee = 3 stars
The price was excellent for a 10x20. And the location of the storage place was what I needed. Customer service was kinda lacking though. An older gentleman had me get into his car that clearly had issues with the driveshaft. Every time he put it into drive, the car jerked forward abruptly-- I coulda got whiplash! lol He showed me a unit and it happened to have had 3 doors to it, in which they expected me to pay for 3 separate locks! WTH?! I wasn't happy with that with all the other fees. So he then showed me a unit with 1 roll up door and it was close to the exit gate-- ok, much better! He was slow on the computer to get me into the system so I could electronically sign the contract. When I asked about the price for a mattress bag that was displayed there, he told me that he would answer me later when he was finished typing the receipt/contract. Ok then... cannot multi-task giving a price verbally while simultaneously typing. The place serves its purpose and the monthly rent is good so I'd probably recommend them to a friend.
Recommended Yes
price5/5 (excellent value)
service2/5 (somewhat unhelpful)
cleanliness3/5 (average)
- Jana