Bear Valley Mesa Self Storage
4.39 out of 5 stars- based on9 reviews
About Bear Valley Mesa Self Storage
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4.39 out of 5 stars - based on 9 reviews
Showing 6 - 9 of 9 reviews
Clean, fast, and friendly!!!
I have been with Bear Valley Mesa for over two years now and I haven't had any problems. Everytime I've gone to the facility I meet Alex, a man with a great smile and always willing to help out with any questions I may have. Their customer service has never failed me.
- Nathaniel Upshaw
My aunt is renting a space from bear Valley Mesa and we would like to say Thank you Bear Valley Mesa for the great customer service that is provided by the team. Every time I walk in office' everyone is so friendly. I noticed that they will drive around the property to hand out to the customers bottle water. That is so awsome that care. R. Smith
- R. Smith
- Roxanne
Great up front service - Bad follow through
I booked this online as closest to the property I was vacating. When I arrived Lorraine and Amador were fabulous, but all I was there to do was paperwork. There was a little snafu with the truck and they told me that I couldn't have it at 9 am (which was promised) but 2pm. No problem. Then the problems started. At 1:15 the next day I called to confirm we were ready when the truck was. Oh, we were just about to call you (?) said Alex. The truck won't be available until 3pm. Not acceptable when the place closes at 5pm. I asked for a truck from another place, we were 6 minutes from their units. Alex gave me Victor, the manager who was the rudest individual I have ever met. He said the truck would be at our home at 2pm. It arrived at 3pm driven by Victor who had the audacity to tell me not to be rude and that it was a FREE truck for god's sake. Now, it wasn't exactly free, as it was part of the sales pitch - and I had paid 3 months up front. We took one trip and then they asked if we needed it again, yes, please. No truck, about 30 minutes later Alex called and asked if we needed the truck - we said we had already asked, and again, were sitting around waiting. Finally, the icing on this very SOUR cake was that they had the nerve to charge us $20 for gas, for a trip that was 3 miles round trip x 2. The most expensive gas in the world. I will NEVER recommend this outfit.
- Lynne Lathbury