Self-storage near you
Extra Space Storage - 1669 - Lake Forest - Baffin Bay Dr
Lake Forest, CA 926301.4 miles away
Extra Space Storage - 7053 - Irvine - 9280 Research Dr - Annex
Irvine, CA 926185.1 miles away
Showing 56 - 57 of 57 reviews
Theft is rampant here
I found out half my stuff was stolen when I went to my unit yesterday. Apparently theft is rampant and upper management could care less. If you want your stuff stolen, I highly recommend storing it here. The old managers Kurt and Robbie were great but they are long gone after seeing that the corporate office only wants filled units to earn income but could care less about a theft problem. My lock was blatantly broken which management said did not in any way make them think there was an issue (besides the fact that the burglars left stuff hanging out under the door and management didn't think anything of that either.) They claim they walk the units almost everyday and yet it only took me one second to look at the damaged lock latch and know I had been robbed while it looked normal to them. I was told the police would need a subpoena to get video footage - clearly management doesn't care and does not want to help. They just want full units and are happy to rent to anyone even if they look like they might be a Thief. The great former managers left after saying there were 15 thefts in a few months due to corporate demanding they rent to anyone.
- Michael
CONSTANT PRICE INCREASE
First, I'd like to point out that Kim offers everyone a $25.00 discount to.write a positive review about her, so her reviews have been bought.. 2 months after I moved in Kim raised my rent 40%. She offered to give me a discount if I wrote a positive review, and offered to change the paperwork into another name to take advantage of the new advertised lower rate. She charged me a $15.00 admin fee, but 2 months later she raised my rent again. She pretends to be nice, but if you do some research you will notice she is not a nice person. I have called corporate, they have no interest in the customer.
- Cate Mathews