CubeSmart Self Storage - 11777 Sunset Gardens Road Southwest

They just recently bought this place from a previous owner and it has been nothing but trouble to enter the gate. I've been more than a year here before them and never ha sit been so difficult to get inside and out until these guys took over. I'm definitely taking all my things out this month!!! EDIT*** After coming back for a key of my storage there's no one at the office to get me the key, came during business hours and it's not new that there's nobody here. Another reason to be out of here quick. Don't waste your time

When we needed to rent storage quickly we found Casa Joe's and were so happy with the service. That was the last time I can say we were happy. A week later we received a letter saying they were bought out by Cubesmart and things went bad quickly!!! We were having to move everything we owned into 3 units while we waiting for our a apartment. 2 weeks basically took 2 months and we were living out of our car and motel rooms. They knew this and would call us or email our notices. They also informed us several times that they sometimes would not have staff at that office to take our payments. That was difficult since we often did not have transportation. When we were finally able to move into our apartment we were so excited and got people to help and vehicles and since Sunday is the ONLY DAY our help was available we planned on working through most of the day. Weren't we surprised when we got there and found the locks had been replaced. Of course it was Sunday and no one was available to help us! When they contacted us on Monday we were told they were updating the facility and sent letters out! They knew we didn't have an address so how could we possibly get that notice? They can send emails with our bill! Why can't they send an email with that very important information!!! All we got was an apology and told we could pick up the keys during business hours. Guess what! When we did show up the place was closed! We finally were able to get the keys but the help we had was no longer available! We've tried working with them to pay our payments but when we were able to come up with a little bit of money we were always told they wouldn't take partial payments or combined payments. Well, needless to say all our belongings will be sold or thrown away! Yes, this has caused a lot of stress on my health and has had caused some problems. I urge people to beware of renting anything from this company!!! I've had storage units from several other companies and never had the problems I've had with these people.

I rented a unit online and came in person to receive my lock and such all under an hour. Angelica the general manager there is awesome and super friendly, and I'm glad they have her there. Recommend to anyone needing quick storage but due check their office hours before you decide to want to come in as they're closed Sundays.

I’ve been at the Los Lunas location for over 2 years and never had any issues. Was a little disappointed when they got new owners/management and the rent increased, but I also understand that everything is increasing right now. The new owners have always been very nice and helpful though! I always try and pay my bill 6 months or even 12 months at a time, so I wish they would give discounts for that, knowing I’d be staying long term. But overall it’s been a good experience here, the only way I’ll leave is if I find a storage unit closer to where I live now that’s the same price or cheaper.

It been good we never had problem and we been renting for more 6 months. Thank you.