CubeSmart Self Storage - NM Albuquerque Mescalero Rd NW

Zero stars if possible. This place is poorly managed. They never answer the phones, no one is ever at the property office. No one manages the property at all. Gates are always broken and stay open all night. Big puddles around the units and floods into the unit. Price keeps going up every 6 to 8 months. Units are way too expensive. This property always gets units broken into. Stay away from this place

I am extremely disappointed with the customer service and communication at this facility. The office is consistently unattended, and staff rarely answer phone calls or respond to emails, leaving inquiries unresolved for extended periods. Additionally, rates are increased annually without apparent justification, while the overall condition of the storage units remains outdated and poorly maintained, showing signs of significant wear and neglect. Compounding these issues is the challenging access route, which requires driving through a rundown, urban neighborhood that feels unsafe and uninviting. I strongly advise potential customers to consider alternatives. We just vacated to a unit 100 square ft. larger that is brand new for $275. less per month.

Warning: AllPros and Jessica Garcia Do Not Pay Their Bills Jessica Garcia with AllPros was contracted through CubeSmart to have their gates repaired, yet despite completing the work, we have been chasing payment for over a year. No one answers, no one takes responsibility, and no one pays their bills. If this is how they handle their financial obligations, I’d strongly recommend looking elsewhere for business. Maybe this review will get the attention of corporate, as we have been sent from one location to another with no resolution. Proceed with caution if you're considering working with AllPros or CubeSmart—you may never get paid.

My father rented a storage unit from this facility, and his storage recently got robbed for over 20k+ worth of tools/equipment and this company did not do a thing to protect his property. The biggest negligence I've ever seen in a company. And their cameras were supposedly "not working," there was nothing that they did to help my dad. This company does not care about your property, and they claim to protect it. If you want to pay for a storage that let's anyone just steal from you, then this is the place for you!!

Would give zero stars if possible. Stay away from the Mescalero Road CubeSmart if you value your stuff. The place is very poorly maintained, has terrible security (3 break-ins this year) and no resident manager. Gates are frequently broken, not enough security lighting for the few cameras to operate and the place is generally dirty. To top it off, CubeSmart jacks up the rent as frequently as possible. I moved to Premier Mega RV Storage a few blocks down 2nd Street - highly recommended. Bigger unit, tons of security, lots of room to park, power door opener on unit, extremely clean and $250 a month less rent.