Great warm friendly service, was clear in explaining terms and services. Arrived 30 min before closing, desk clerk allowed us to move in and do the paper work at no extra charge or fuss, even though we did go over the allotted closing time. Rented out a 5x5x5 and it was perfect for my needs, couple of boxes and a bookcase. I would recommend doing the reservation online, at first when I went in-person, the desk clerk gave me a price guide that was no way near what was offered online. Needless to say I paid less then half on what I thought the unit cost if I just would of went with the in-store price range. Also no need to bring your own lock the units require specific locks that you have to buy in house, it jacks-up the price but I kind of prefer that thing bringing in my own lock.