Not very easy in the accessibility category, not "quite" climate controlled
Found via Sparefoot and chose because of a special offer, making the price and location good enough. Just needed to store a little stuff during tedious move from multiple cities, while staying in hotels. The initial walk through to learn about the facility raised some red flags. The elevator is operated by us, not automatically and there are a number of steps to remember. It was quite intimidating/nerve-racking. Hrs are very strictly enforced and very limited. $25 penalty for being there after 5:30. Specials offered when reserving, weren't honored. I was told to contact Sparefoot. So the facility is fine and nice and the staff were very professional but i just loaded some stuff and left town thus I'm not sure how inconvenient the limited hrs are going to be.
- L. U.
L.U.: Weâre very sorry to hear that your initial visit to our storage facility raised some red flags. We take customer service extremely seriously at East Bank Storage, so please allow me to address your concerns:
â¢ Elevators: All tenants receive a lesson on how to use the fright elevators on or before their move-in date. That being said, the staff is always available to operate the elevator for tenants. Just ask!
â¢ Access Hours: We typically do not charge tenants a fee if theyâre in the building at closing and being respectful of the closing time. The $25 fee is an hourly rental fee so that we can accommodate tenants who request access to the building outside of our regular business hours. Additionally, we try to accommodate tenants with extended hours on Wednesdays from 8:30 AM - 7 PM.
â¢ Specials: The special you signed up for on Sparefoot was the AAA Discount. Rather than the AAA discount, you were given âlease for 2 months, get 1 month freeâ. Given your move-in date this was a better discount for you, resulting in a full month free instead of just five free days. Unfortunately, Sparefoot does not allow customers to take multiple discounts. Please accept our apologies if this was not made clear to you.
â¢ Climate Control: Self storage units on floors 1 and 2 are climate controlled. The remainder of the self storage units are not climate controlled. The unit you rented was on a non-climate controlled floor. Weâre very sorry if this wasnât reiterated to you upon move-in. We will be sure that all of our employees are trained to remind customers of that fact.
Again, we sincerely apologize for any confusion during your visit! If you have any further questions or concerns, please contact the site and request to speak with the Site Manager.
- Manager's Response