Extra Space Storage - 7363 - Crystal Lake - Virginia Rd

I can’t say enough about this place! It’s super clean, climate controlled, the units are well kept, they have a drive in bay to load and u load. Great for the winter time and the rain. Tim and Michelle have fantastic customer service. They are a part of what sold me on coming here. Their knowledge of the units, pricing and the easy paper work made the process smooth. It is also extremely easy to use the website and phone service. I was pleased from the start of my search. Highly recommend!

Absolutely outstanding customer service, some of the best I’ve had! Extremely helpful staff answered all of my questions and really helped confirm my decision to store here. Tim was so nice and helpful! I highly recommend using these guys for your storage needs. Extremely clean, and great location. Other storage locations didn’t offer half the customer service as these guys. 10/10.

I had the most pleasant experience with Amber. I had a couple general things to go over and she was extremely professional and friendly. I have never had a bad experience here when I have interacted with any of the staff and meeting and dealing with Amber today just proved there are good customer relations people in this world. Thank you so very much.

I reviewed this location 3 years ago and sadly I just feel like things have slowly gone downhill as time goes on. To start: The main issue is the price. It just keeps going up and up and up and up. The unit I'm currently in used to be $100 less two years ago, which is half of what it currently costs. For a monthly fee that is quite expensive. It feels extra exhausting knowing that I've been here since they opened for years now, and I've never gotten a discount or anything for my longtime loyalty, very disappointing. There have been a handful of occasions where the ONLY elevator has broke when I had a unit on the 2nd floor, so I moved down. One time the air conditioning broke, and I was somehow the only one who noticed after seeing a puddle of water on my electronics in my unit. My entire unit is tech and I probably lost a few hundred dollars in value from the condensation damage in that situation but I don't have a good way to prove it sadly. Again really dislike the price constantly skyrocketing, and they keep switching the rules so I could not purchase a year in advance back when it was cheaper. Otherwise those are my only gripes and it is a very clean facility, easy to manage, has good lighting, seemingly nice staff, decent airflow/air conditioning, is maintained frequently enough, large, quite secure, and easy to access at just about any hour.

Berly was such an amazing help!! My gang and I were confused on where to go and she dropped everything she was doing to show us to my storage unit. We wouldn’t have been able to do it without Berly! Totally recommend this facility! The storage room is terrific!