DO NOT STORE YOUR ITEMS HERE; HORRIBLE STORAGE FACILITY
This place has the WORST and most HORRENDOUS customer service in the world, addition to the WORST elevator to move items into the storage unit. PLEASE DO NOT leave your belongings here. Even though at first they seem to present an affordable price, they incessantly increase the price EVERY six months or so. They have an antiquated payment service that can only be paid in person or via check thru bank transfer. The elevator is an old MANUAL elevator that requires physical pulling and pushing of 4 doors, to both get in, get out each time. The worst of it all is that the manager has a terrible attitude and refuses to understand what the customer is saying. On the day of the move, my mom had a terrible experience. After everything was moved out, my mom mistakenly forgot the lock in the unit door. The guy didn't ask for a key either when he went to check, but he refused to come back again to check and said she would have to wait for the next guy; she had to wait outside the dark unit for half-hour just waiting for another guy to show up to "check" that everything was out. Btw, my unit didn't even have a light on top of it, and was very dark and gloomy inside. She was also locked-in for a short time because the elevator got stuck, and nearly had a panic attack.
Overall, avoid this facility, and store your belongings in a place that has cleaner and brighter units, much better or even just decent bare minimum customer service, better payments and better pricing (possibly a place with a fixed pricing). I really, really regret trying to save a few bucks by using this place because my peace of mind and sanity is way more important.
- Dewan Farhana