First of all, when I called to set up the appointment to get the unit, it was never communicated to me that I had to carry insurance on the unit. When I went to rent the unit, no one was in the office and I had to wait 30 minutes to be helped. I communicated that my renter's insurance covered the contents in storage, but did not have a copy of my policy with me (as I was not told this was needed until I got there.) The manager made me sign a copy of their insurance, but said if I got a copy of the paperwork to her, I would not be charged. Because of the holiday, and the office being closed, I was not able to bring it to her for a couple of days, but called to let her know and confirmed that my renter's insurance did in fact cover the unit and I would be in to bring a copy. I called twice with no answer. Then the manager left me a message stating that I had not been returning her calls, which was absolutely incorrect. It is not my fault that she is never in the office to answer the phone. I went up to the office to provide a copy of my renter's insurance and of course, no one was in the office or going to be there for another 40 min. So I ran and errand and returned to the office to which she proceeded to tell me that I had to pay for their insurance anyway b/c I signed her form....which she made me sign, by the way. Then she proceeded to argue with me for about five minutes until I finally said she could keep her storage unit and I would take my business elsewhere, which I did. I asked for my money back and she declined. She was extremely unprofessional, she lied, and she tried to get additional money out of me, when she clearly knew I had my own insurance. I would not recommend this place as long as Vinia is the manager! This storage rental company completely wasted my time and essentially stole my money!