Clean storage, good security, good rates, no rip-offs
I made my reservation online, and shortly thereafter they called me to confirm all the info and let me know that my unit was ready. I arrived, and they had the unit open and ready to show me. The entire facility was absolutely freaking spotless. I'm assuming it's all brand new. No pests, rodents, bugs, webs, or droppings found anywhere that I looked. Climate control and all lights were working. The doors even have little hooks so they can stay open for you when carrying large stuff through them. No need to bring your own door chocks.
Once I decided to take the unit, we had all the "paperwork" (it was all digital, hooray!) done in around 10 minutes. Very little hassle there.
There is a small bit of friction if you wish to use your own insurance (you have to fax some paperwork to your provider, and have them type a letter of coverage), but if you use their insurance it's painless and not too expensive. That's something I've seen with every storage unit I've used, so I can't fault them for it. Just an industry standard.
They included a free padlock (brand new; they broke the seal in front of me) and keys. That was a refreshing change.
They have good access hours (0600-2200 as of this review), and a nice electronic gate system. There's even an intercom at the gate keypad in case something goes odd.
So far; the best storage facility I've done business with. Very courteous.