Look before you pay
I rented a 4x5 and got a 3x5. Also, I was told on the phone there was no advent charge and when I got their they charged me one for 25 dollars. When I asked for my money back they said they would give me part of it so I ended up having to stay anyway. Also, the locks they sell are 15 dollars and aren't that great. I suggest if you rent from them you see the storage unit and check on advent price before you pay as, they will not return you're money. Theirs better deals in town and its a long drive from the city depending on where you live.
- Eric Weiss
Hi Eric, Thank you for sharing your experience with us. We apologize for any confusion there may be about our move-in policy. We do not require a deposit to rent a unit, but instead we have a 1-time non-refundable administrative fee at the time of move-in. This should have been disclosed with SpareFoot and apologize for the confusion. Our property does feature disc locks which are specifically designed to secure self-storage units. They have proven to be the most difficult lock to cut because the shape of the lock makes the hasp very difficult to access. We appreciate your feedback and for bringing this matter to our attention so we can refine our efforts! Please reach out to us at email@example.com with any questions.
- Manager's Response